Frequently Asked Questions
Everything you need to know about our handcrafted products and services.
Are all iTokri products genuinely handmade?
Yes, we pride ourselves on sourcing authentic handcrafted products directly from Indian artisans and NGOs. Each piece reflects traditional techniques and the unique touch of the maker.
How long does shipping take for domestic and international orders?
Domestic orders within India typically arrive within 5-7 business days. International shipping varies by destination but generally takes 10-15 business days via reputed courier partners.
What is your return and exchange policy?
We offer a hassle-free 7-day return policy for most items. If you are not satisfied with your purchase, you can initiate a return or exchange request through our portal, provided the items are unused and have original tags.
Do you support sustainable and eco-friendly packaging?
Absolutely. We use recycled paper and eco-friendly materials for our packaging to minimize our environmental footprint while ensuring your items are delivered safely.
Can I customize an order for bulk gifting?
Yes, we specialize in curated bulk orders for weddings, corporate events, and special occasions. Please contact our support team for personalized assistance and bulk pricing.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes within India.